Luxury Chocolate For You web site is owned and operated by Anton Hazelle Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Luxury Chocolate For You
by Anton Hazelle Limited
HP27 9PA United Kingdom
Telephone: 0330 99 80639
Company number: 06679068 Company Registered in England & Wales
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment within the UK only.
We accept Visa, Visa Debit, Mastercard Credit, Mastercard Debit, Visa Electron, Maestro, JCB and Paypal.
When you receive confirmation of order, this indicates we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract exists between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we have inadvertently under-priced goods, or we are out of stock or we are no longer able to supply a particular product for some reason. In the case of a change of price or any other reason which affects your order, we will always contact you first to ensure that any changes are acceptable.
Shipping And Handling
CHOCOLATES: Chocolates are sold by weight, volume or by value and shipping costs may vary accordingly.
All items will be sent by 2nd class post or by parcel post dependent upon weight and the amount in value of the order. Some orders may be sent by 1st class post at our discretion.
Estimated dispatch times:within 3 to 5 working days.(working days are Mondaty to Friday) All items are subject to availability and this therefore may affect delivery times. Orders under £20 (excluding P&P) postage charged is £3.95.
If an item is unavailable at the time of ordering and will hold up your order being dispatched, we will contact you by email to advise of the delay.
Delivery & Back Orders
We will normally send your order to you within 3 to 5 business days subject to stock being available. Some of our products may be out of stock. To ensure freshness we may have to make the items you have ordered. We will notify you if we cannot dispatch your order within 3 to 5 working days.
We usually send orders via 2nd class Royal Mail post. Please allow 3 - 7 days for delivery after dispatch.
You must inform us within two working days of the delivery date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item(s) is not in stock, we will back order it for you. However, we will always e-mail you if this situation arises and give you the following options:-
1) To wait until the item(s) is in stock;
2) To ship part of your order, with the out of stock item(s) to follow when available;
3) To amend your order to an item that is in stock;
4) To cancel your order.
Customer Card T&C's
Terms & Conditions: Customer Card for Anton Hazelle Limited, Company registered number 06679068.
1) Your Customer Card can only be registered in the name of an individual and only one Customer Card may be registered in the name of each individual. Your card is free of charge (although a small charge may apply for replacement cards).
2) Using your Customer Card
You can only use your Customer Card online at www.luxurychocolateforyou.com
Your Customer card is unique to you and when you log on, it will show you your prices (including VAT).
3) Expiry and Cancellation
Your Customer Card does not have an expiry date. You have the right to cancel your Customer Card at any time by returning it to Customer Services at the address stated on our web site. Anton Hazelle Limited reserve the right to cancel the Customer Card at any time without notice. Anton Hazelle Limited also reserve the right to take down the web site at any time without notice.
4) Changes to your details
If you need to change any details you provided when you registered, please log on and go to My Account, where changes can be made.
5) Loss, Theft, Damage
You should immediately report any theft, any fraudulent, or unauthorised use of your Customer Card to Customer Services on 0330 998 0639 or by email (as above). If you lose your Customer Card, email us at email@example.com to report your loss and we will issue a new card and Customer Card number. (A small charge may apply).
Circumstances in which we may determine, in our sole discretion, that we will not replace your Customer Card are when we reasonably believe that the notified incident has been caused by your breach of this Agreement, or if there are reasonable grounds for suspecting that you are, or have been engaged in fraudulent, or other unlawful conduct in relation to your Customer Card. If we agree to replace your Customer Card, a replacement Card will be delivered to your registered home address only, usually within 5- 10 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement Customer Card fee for each replacement Customer Card . If you receive a replacement Customer Card your Customer card username will change and you will have to go online to reset your Password.
There is no compensation in any form for any issue howsoever caused.
Contact telephone number: 0330 998 0639. Opening hours 9:00am to 5:00pm Monday to Friday.
Data protection and privacy
While registering your Customer Card, you will be asked to provide certain personal information, including your name, address and contact details. Anton Hazelle Limited are committed to maintaining the security of your personal information, in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. Anton Hazelle Limited DO NOT pass any information onto any other parties, unless asked to do so by the police or legal bodies. Your name and address will be provided to third parties only to enable delivery of your items.
6) Liability of Anton Hazelle Limited
Anton Hazelle Limited shall not be held liable for any fault resulting directly, or indirectly, from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.
7)YOUR RIGHTS AS A CONSUMER
As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in this Agreement will affect these legal rights.
This Agreement is governed by English law.
At Anton Hazelle Limited we understand your concerns about what happens to information which you provide us through the Website and we are dedicated to protecting your privacy. For our web site to work we have to seek personal information which is stored on secure servers with SSL.
What information does Anton Hazelle Limited collect from you?
If you register for a Customer Card we collect certain personal information from you to enable you to use use the Website, including (among other things) your name, address and contact details. We do not need any creit card information. This should only be entered upon checkout when forwarded to the banking systems gateway.
How will Anton Hazelle Limited use this information?
Your information will be used for the following purposes: to enable you to use your Customer Card on the Website . Anton Hazelle Limited do not store your credit or debit card details. By signing up for a Customer Card you are also consenting to Anton Hazelle Limited using your information to contact you with online promotional offers, competitions and to receive news and other updates from Anton Hazelle Limited. We can contact you by email, on rare occasions we may need to contact you via the telephone number you provide or post. We will not pass your contact details to any other company for marketing purposes. However, you may opt out of receiving communications from us. Details of how to unsubscribe from emails will be included with each email we send you. Alternatively, you can email us at firstname.lastname@example.org to change your contact preferences. Please be aware that there may be times when it is necessary for us to contact you even if you have opted out of receiving other communications from us, such as for administrative or operational reasons.
To whom will Anton Hazelle Limited provide your information?
Anton Hazelle Limited will not provide information to any other party knowingly, except if asked to do so by the police or legal bodies. Information will be provided to third parties only to enable delivery of your items.
What about Cookies and other tracking tools?
10) HOW CAN I FIND OUT WHAT INFORMATION ANTON HAZELLE LIMITED HOLD ABOUT ME?
If at any time you wish to know what information Anton Hazelle Limited hold about you, please contact us at; email@example.com or call Customer Services 0330 998 0639. Opening hours 9:00am to 5:00pm Monday to Friday. An administration fee may be charged.
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free. VAT is subject to Government changes within the UK or other countries.
Currently we only supply the UK.
Credit Card Security
When the order is placed on our website, credit card numbers are sent direct to Worldpay, a secure gateway provider.
We also conform to PCIDSS level 4 compliant and hold a certificate of validation.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Our chocolates should be consumed either by the date shown on the item or within three weeks from purchase to enjoy them at their best.
If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 0330 99 80639 (International +44 0330 99 80639) or write to us at by Anton Hazelle Limited Langleys, Princes Risborough, Buckinghamshire, , United Kingdom, HP27 9PA
Luxury Chocolate For You (anton Hazelle Limited) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Your name, address and other details are used to enable delivery of your purchase and may therefore be visible to other parties.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded as a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser's Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
You are entitled to cancel your order within 14 days and return the goods within a further 14 days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to the minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
CHOCOLATES: If you are not totally satisfied with our chocolates they must be returned to us in the original packaging within 7 days from receipt at your expense. Replacement or full credit including your return postage will be given if our chocolates are found to be defective.
Our policy does not affect your statutory rights.
Wholesale orders: remittance terms. Immediate payment or 14 days from invoice date unless agreed otherwise.