Luxury Chocolate For You web site is owned and operated by Anton Hazelle Limited who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Luxury Chocolate For You
by Anton Hazelle Limited
HP27 9PA United Kingdom
Telephone: 0330 99 80639
VAT No. GB 939232215
Company number: 06679068 Company Registered in England & Wales
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment within the UK only.
We accept Visa, Visa Debit, Mastercard Credit, Mastercard Debit, Visa Electron, Maestro and JCB.
When you receive confirmation of order, this indicates we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract exists between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, or we have inadvertently under-priced goods, or we are out of stock or we are no longer able to supply a particular product for some reason. In the case of a change of price or any other reason which affects your order, we will always contact you first to ensure that any changes are acceptable.
Shipping And Handling
CHOCOLATES: Chocolates are sold by weight, volume or by value and shipping costs may vary accordingly.
All items will be sent by 2nd class post or by parcel post dependent upon weight or the amount in value of the order. Some orders may be sent by 1st class post at our discretion.
Estimated despatch times, within 7 calendar days. All items are subject to availability and this therefore may affect delivery times. Orders under £36 (excluding P&P) postage charged is £4.50.
If an item is unavailable at the time of ordering and will delay despatch, we will contact you by email to advise of the delay.
Delivery & Back Orders
We will normally despatch your order to you within 7 calendar days subject to stock being available. Some of our products may be out of stock. To ensure freshness we may have to make the items you have ordered. We will notify you if we cannot despatch your order within 7 calendar days.
We usually send orders via 2nd class Royal Mail post. Please allow 3 - 7 days for delivery after despatch.
You must inform us within two working days of the delivery date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item(s) is not in stock, we will back order it for you. However, we will always e-mail you if this situation arises and give you the following options:-
1) To wait until the item(s) is in stock;
2) To ship part of your order, with the out of stock item(s) to follow when available;
3) To amend your order to an item that is in stock;
4) To cancel your order.
Customer Card T&C's
Customer Card Terms & Conditions: for Anton Hazelle Limited, Company registered number 06679068.
1) Your Customer Card can only be registered in the name of an individual and only one Customer Card may be registered in the name of each individual. Your card is free of charge (although a small charge may apply for replacement cards).
2) Using your Customer Card
You can only use your Customer Card online at www.luxurychocolateforyou.com
Your Customer card is unique to you and when you log on, it will show you your prices (including VAT).
3) Expiry and Cancellation
Your Customer Card does not have an expiry date. You have the right to cancel your Customer Card at any time by returning it to Customer Services at the address stated on our web site. Anton Hazelle Limited reserve the right to cancel the Customer Card at any time without notice. Anton Hazelle Limited also reserve the right to take down the web site at any time without notice.
4) Changes to your details
If you need to change any details you provided when you registered, please log on and go to My Account, where changes can be made.
5) Loss, Theft, Damage
You should immediately report any theft, any fraudulent, or unauthorised use of your Customer Card to Customer Services on 0330 998 0639 or by email (as above). If you lose your Customer Card, email us at email@example.com to report your loss and we will issue a new card and Customer Card number. (A small charge may apply).
Circumstances in which we may determine, in our sole discretion, that we will not replace your Customer Card are when we reasonably believe that the notified incident has been caused by your breach of this Agreement, or if there are reasonable grounds for suspecting that you are, or have been engaged in fraudulent, or other unlawful conduct in relation to your Customer Card. If we agree to replace your Customer Card, a replacement Card will be delivered to your registered home address only, usually within 5- 10 days of you first notifying Customer Services of the incident. We reserve the right to charge a replacement Customer Card fee for each replacement Customer Card . If you receive a replacement Customer Card your Customer card username will change and you will have to go online to reset your Password.
There is no compensation in any form for any issue howsoever caused.
Contact telephone number: 0330 998 0639. Opening hours 10:00am to 2:00pm Monday to Friday.
Data protection and privacy
While registering your Customer Card, you will be asked to provide certain personal information, including your name, address and contact details. Anton Hazelle Limited are committed to maintaining the security of your personal information, in accordance with the requirements of the Data Protection Act and will take all reasonable steps to ensure that your personal data is kept secure against unauthorised access, loss, disclosure or destruction. Anton Hazelle Limited DO NOT pass any information onto any other parties, unless asked to do so by the police or legal bodies. Your name and address will be provided to third parties only to enable delivery of your items.
6) Liability of Anton Hazelle Limited
Anton Hazelle Limited shall not be held liable for any fault resulting directly, or indirectly, from any cause beyond our control, including but not limited to, failure of network services and failure of data processing systems.
7) YOUR RIGHTS AS A CONSUMER
As a consumer you have legal rights in relation to goods that are not of a satisfactory quality or fit for purpose and services not carried out with reasonable care and skill. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards Office. Nothing in this Agreement will affect these legal rights.
This Agreement is governed by English law.
At Anton Hazelle Limited we understand your concerns about what happens to information which you provide us through the Website and we are dedicated to protecting your privacy. For our web site to work we have to seek personal information which is stored on secure servers with SSL.
What information does Anton Hazelle Limited collect from you?
If you register for a Customer Card we collect certain personal information from you to enable you to use use the Website, including (among other things) your name, address and contact details. We do not need any creit card information. This should only be entered upon checkout when forwarded to the banking systems gateway.
How will Anton Hazelle Limited use this information?
Your information will be used for the following purposes: to enable you to use your Customer Card on the Website . Anton Hazelle Limited do not store your credit or debit card details. When signing up for a Customer Card you can also consenting to Anton Hazelle Limited using your information to contact you with online promotional offers, competitions and to receive news and other updates from Anton Hazelle Limited. We can contact you by email, on rare occasions we may need to contact you via the telephone number you provide or post. We will not pass your contact details to any other company for marketing purposes. However, you may opt out of receiving communications from us. Details of how to unsubscribe from emails will be included with each email we send you. Alternatively, you can email us at firstname.lastname@example.org to change your contact preferences. Please be aware that there may be times when it is necessary for us to contact you even if you have opted out of receiving other communications from us, such as for administrative or operational reasons.
To whom will Anton Hazelle Limited provide your information?
Anton Hazelle Limited will not provide information to any other party knowingly, except if asked to do so by the police or legal bodies. Information will be provided to third parties only to enable delivery of your items.
What about Cookies and other tracking tools?
10) HOW CAN I FIND OUT WHAT INFORMATION ANTON HAZELLE LIMITED HOLD ABOUT ME?
If at any time you wish to know what information Anton Hazelle Limited hold about you, please contact us at; email@example.com or call Customer Services 0330 998 0639. Opening hours 10:00am to 2:00pm Monday to Friday.
VAT is subject to Government changes within the UK.
The VAT rate applicable currently is 20%.
Currently we only supply the UK.
Credit Card Security
When the order is placed on our website, credit card numbers are sent direct to Worldpay, a secure gateway provider.
We also conform to PCIDSS compliant and hold a certificate of validation.
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
Our chocolates should be consumed either by the date shown on the item or within three weeks from purchase to enjoy them at their best.
If you need to reach us, please email us using the link on the store page. Alternatively, you can call on 0330 99 80639 10:00am to 2:00pm Monday to Friday or write to us at by Anton Hazelle Limited Langleys, Princes Risborough, Buckinghamshire, United Kingdom, HP27 9PA
Luxury Chocolate For You (Anton Hazelle Limited) do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party may disclose details to another party to ensure delivery of your items.
Your name, address and other details are used to enable delivery of your purchase and may therefore be visible to other parties.
Your information may be processed through our web site on other secure servers such as the gateway for bank payments and the hosting servers for our web site, all of whom will have security in place in accordance with the law and will each be responsible for your data under GDPR law.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded as a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser's Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Your rights under GDPR May 2018
As from 25 May 2018 you can:-
ask for a copy of your information;
ask for information to be corrected;
ask for information to be erased or deleted;
ask for us to limit or restrict processing;
object to us processing your data, in particular where we use the data for direct marketing, The right to object does not apply if we must process the data to meet a contractual or legal requirement;
Some rights, however, may be limited. We may be obliged by law or regulation to keep information. We must respect other peoples privacy as well, which means we may need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. On occasion there may be a reason for legitimate interest to keep processing data.
If you want a copy of your data, to object to how we use your data, or ask us to delete it or restrict how we use it or, please use the Customer Service >>Contact Us button at the bottom of each web site page. To process a request from you, we may need to confirm your identity to ensure were accessing the right data.
You have a right to complain to an EU data protection authority. This can be where you live, work or where the matter occurred. In the UK, the authority is the Information Commissioners Office (the 'ICO')
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Information we collect from you
We collect information when you purchase something online.
In particular: We keep information you give us directly such as contact details (including name, email, address, password and telephone number), comments, feedback, marketing opinions and competition entries. Passwords are not visible to any member of Anton Hazelle Limited if entered on our secure website or changed after the initial set up password has been entered.
We record the above information and this is stored if you opt to set up an account or have agreed to any other form of account with us..
If there is an incident, we may need to log information about it.
If you engage with us online via our websites or via email.
If you post information online about us or provide feedback, we may keep a record.
If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information such as emails, letters and phone calls.
We keep your data to enable us to fulfil our contract with you or to provide services, whilst you are an active user of our site, where required by law or to protect legal rights.
We always look to keep your data for the minimum time in line with data protection principles and our processes. For example, we keep:
If you have set up an account online or by verbal agreement.
Information about your online order until we are sure it has been delivered safely (up to 30 working days)
Records of payment information in line with tax law and audit requirements.
Customer feedback and correspondence with our customer services team for up to 3 years afterwards, depending on the nature of the interaction and any applicable law, such as health and safety. This enables us to respond to any questions or complaints.
Information to maintain records according to rules & laws that apply to us.
If you unsubscribe from marketing communications we keep a record of this request indefinitely.
We may keep your data for longer if we cannot delete it for legal, regulatory or technical reasons.
How we use information and the legal basis
We are allowed to use your data only if we have a proper reason to do so such as:
Keeping our records up to date, fulfilling our legal, compliance and contractual duties, telling you about new products and services.
To fulfil a contract we have with you;
When it is in our legitimate interest;
When you consent to it; or
To comply with the law.
We have set out below how and why we may use your personal information and the legal basis we rely on. This is also where we tell you what our legitimate interests are.
When you buy something from us, agree to receive emails from us or enter a competition we run, we will use your information to fulfil our contract with you.
We take information to communicate with you, check your identity, take payment, and provide products and services.
To run our business and pursue our legitimate interests, we use your information.
Your rights to return goods are protected under the UK Consumer Contracts Regulations.
1) You have a legal right to a 14 calendar days cooling off/cancellation period, within which you can return goods, but this will be at your own expense. This period begins once your order has been received. Please note, you will lose your legal right to cancel under this clause if you have unsealed the goods after receiving them. You must inform Anton Hazelle Limited before returning any items (see clause 5 below on how to contact us). Further to the 14 days cooling off/cancellation period, you have a further 14 calendar days in which to return the goods. Once Anton Hazelle Limited have received the goods back, we will refund you within 14 days. We recommend when you return any goods that you obtain proof of postage, or use a trackable service, and the goods are insured for damage in transit, as no refund will be given for goods not received, or damaged.
2) By law, Anton Hazelle Limited must provide goods that are of satisfactory quality, fit for purpose and as described at the time of purchase. If any goods you have purchased do not comply, are faulty, damaged, or are incorrect when you receive them, please contact us (see clause 5) within 14 days of receipt to inform us of the fault, damage, or error, and to arrange for a refund, or replacement. If Anton Hazelle Limited agree a return, you have a further 14 days to return the goods. Once Anton Hazelle Limited have received the goods back, we will refund you within 14 days. Alternatively, you may request replacement goods. Any replaced goods will be subject to our terms above.
3) If any item is found to be faulty, or if you have any concerns about the product, before the best before date on the item, and providing it has been stored in line with our guidance online at www.luxurychocolateforyou.com and on the label, then please contact us by email, telephone, or letter describing the issues (see clause 5), including the best before date, any coding on the label adjacent to the date, a full description of the product and order number. Do not send the product back unless Anton Hazelle Limited request you to do so. Anton Hazelle Limited will contact you within 14 days of receipt of your contact.
4) Please note that you will not be eligible to claim under clauses 2 and 3 above if Anton Hazelle Limited informed you of the issue with the goods before your purchase of them (and it is because of the same issue that you now wish to return them).
5) For any of the above clauses, you are able to contact Anton Hazelle Limited by email firstname.lastname@example.org, by telephone 0330 99 80639 (Monday to Friday 10am - 2pm), or by letter to Anton Hazelle Limited, Langleys, Princes Risborough, HP27 9PA.
6) For further information on your rights as a consumer, please contact your local Citizens Advice Bureau, or Trading Standards Office.
7) Refunds under the above clauses will be made using the same payment method that you used when ordering the goods, unless agreed otherwise.
Wholesale orders: remittance terms. Immediate payment or 14 days from invoice date unless agreed otherwise.